REFUND POLICY

We want you to be happy with your order. Because our products are personal use wellness devices, this policy explains clearly what we can and can't do, and what we do when something goes wrong.

1. Cancel within 24 hours, no questions asked

Changed your mind? Email support@mansculpt.us within 24 hours of placing your order and we'll cancel it and refund you in full to your original payment method. No reason needed.

After 24 hours your order moves into fulfilment and can no longer be cancelled.

2. No returns

We don't accept returns. For hygiene and safety reasons, personal-use wellness devices can't be resold, so please don't send any product back to us. Packages sent back won't be accepted or refunded.

Change of-mind requests after the 24 hour cancellation window are not eligible for a refund. Please read the product details before ordering.

3. Faulty or damaged? We replace it free, and you keep the old one

If your device stops working, won't charge, or arrives damaged or incorrect within 30 days of delivery, we'll send you a replacement at no cost. You don't need to send the faulty one back.

• Contact us within 30 days of delivery with your order number and a short photo or video showing the problem.
• Covers manufacturing faults and items damaged or incorrect on arrival. Damage from misuse is not covered.
• If a replacement can't fix the problem, or the product is out of stock, we'll refund you to your original payment method instead.

4. Order not arrived

• Most orders arrive within 10–15 days of ordering. Some take up to 4 weeks. Tracking is emailed when your order ships.
  If your order hasn’t arrived 30 days after you placed it, contact us and we’ll send a free replacement or refund you..
• If tracking shows delivered but you can't find it, check with neighbours, your mailroom and anyone at your address, and wait 48 hours (carriers sometimes scan early). Then contact us and we'll open an investigation with the carrier and resolve it with a reshipment or refund.

5. When you can get a refund

Refunds are issued to your original payment method in these cases only:

• You cancelled within 24 hours of ordering.
• Your order was lost in transit and you chose a refund instead of a reshipment.
• Your device was faulty and a replacement couldn't fix it or wasn't available.

Your bank may take a few extra business days to show the refund.

6. Contact us first

If anything isn't right, email support@mansculpt.us with your order number. We reply within one business day, and we can almost always fix it faster than a bank dispute can.